We are a young, international, fast-growing organisation with over 115 colleagues in six countries: Belgium, The Netherlands, Poland, United Kingdom, USA and Japan.
We are experts in Human Engagement. We develop and create services that activate target groups, consumers and companies. We connect communication, platform and delivery in a smartly thought-out customer journey. We have grown by organizing group purchases of solar panels and energy for consumers. More than 2.5 million households in Europe have been set in motion by iChoosr and have opted for green electricity, solar panels, remediation of asbestos roofs or increasing their living comfort. We are looking for new concepts in several markets to prepare our company for the future. We have set ambitious goals for this. By 2050, our goal is to have set 50 million people in motion.
As a Customer Service Officer you will represent an important role in customer contact within our UK energy and solar panel projects. We make clear, contractual agreements with the supplier about the implementation of the project, but customers can express their concerns and / or complaints about the supplier or the group purchase to us. You will receive these escalations from our UK based call center, via the stakeholders we work with or by email directly from the customer. You will take immediate action and analyze the problem. You will engage with the supplier and inform the customer and other stakeholders about the solution. This also includes good aftercare: you check whether everything went well and whether further steps are needed. Calling, emailing, arranging and solving the problem with personal attention for the customer, that’s what gives you energy and satisfaction.
Furthermore you are also the ears and eyes of the project team. You discuss ideas to structurally prevent frequently occurring questions and complaints.
More concrete, your responsibilities as a Customer Service Officer include the following tasks:
As a Customer Service Officer you will become part of the Customer Service Team. You coordinate your own activities within this team with the Customer Service Manager. You work internally closely with the Project Managers Energy UK and Project Managers Solar UK: together you monitor the progress of the projects and introduce improvements. Within your role you have a great deal of independence, while still working together with many different colleagues.
If this role fits you, we would love to hear from you! Send us your motivation and resume via email@example.com. If you have any questions, we are happy to answer them. A no-obligation video call or telephone call can be arranged quickly.
Customer Service Officer - UK Projects
1 Year contract with the intention of a permanent contract