Are you our new Project Officer?

We are currently looking for an enthusiastic and service-oriented Project Officer.

Welcome in the world of iChoosr!

We are experts in Human Engagement. We develop and create services that activate target groups, consumers and companies. We connect communication, platform and delivery in a well thought-out customer journey. We have grown by organizing group purchases of solar panels and energy for consumers. More than 2.5 million households in Europe have been set in motion by iChoosr and have opted for green electricity, solar panels, remediation of asbestos roofs or increasing their living comfort. We are looking for new concepts in several markets to prepare our company for the future. We have set ambitious goals for this.
By 2050, our goal is to have set 50 million people in motion.

What will be your role?

For our USA business, the Texas Power Switch (TPS), we are looking for a hands-on, communicative, customer oriented and well-organized colleague who can strengthen the team being our Project Officer. Each TPS program starts with a marketing plan which is created by the project manager and our online campaign officer. Within that plan we are looking for support with: customer service support and training, editing and updating our emails, sending emails, responding to SMS, and helping with social media and content creation.

What will be your concrete tasks?

  • With social media, you will help with creating content, organizing our content, and scheduling it to be published on our social media accounts.
  • You will be responsible for making sure emails are being answered correctly and efficiently. This means helping Customer Service Agents who are answering emails, write and update our standard answers to help make the customer service more efficient, and escalating certain issues to the project team and our partners.
  • You will also answer customer questions via email when there are no agents available.
  • You will assist with training our call center by updating our ‘knowledge base.’
  • You will Assist with other communication tasks that could include: preparing our webinar sessions, assisting with usability tests, etc…

 

Who will you be working with?

As a Project Officer you will become part of the Project Team. You coordinate your own activities within this team with the Project Manager. Together you monitor the progress of the projects and introduce improvements. Within your role you have contact with our Customer Service team and other teams within iChoosr.

Who are you?

  • You can think and act on a bachelor’s degree level;
  • You have a customer friendly tone of voice and the drive to really help people making an informed decision.
  • You are an excellent planner, and you enjoy working with a wide range of tasks;
  • You work carefully and have an eye for detail which allows you to recognize opportunities to improve;
  • You have experience with social media and content creation;
  • You are a self-starter who proactively picks up tasks, questions and inquires and asks for help or information when necessary;
  • You have a perfect oral and written command of the English language. Knowledge of the Dutch language is a plus;
  • Familiarity with the United States is also considered a plus.

What does iChoosr offer you?

  • A broad and challenging position with accompanying responsibilities and freedom in an inspiring and dynamic work environment with fun, smart, creative and motivated colleagues who work together in an informal way;
  • Sufficient room for personal development and growth within the company;
  • A nice office at the Rembrandtplein in Amsterdam, easily accessible by public transport or bicycle;
  • Of course we also pay a competitive salary supplemented with 25 vacation days.

Are you enthusiastic about this role?

If this role fits you, we would love to hear from you! Send us your motivation and resume via jobs@ichoosr.com. If you have any questions, we are happy to answer them. A no-obligation video call or telephone call can be arranged quickly.

Functietitel

Project Officer - US Business

Standplaats

Amsterdam (Center)

Aantal uur

40

Aanstelling

1 Year contract with the intention of a permanent contract

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